The effective date will be the date of invoice & the invoice is required for proof of purchase for refund / replacement.
Product Covered: Snapp One & Snapp Wheelie (Excluding Trolley wheels)
Thank you for choosing SNAPP BAGS. We stand behind the quality of our products. This Warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
1. Warranty Coverage
SNAPP BAGS warrants your product against defects in materials and workmanship for two (2) years from the original date of purchase, subject to the terms and conditions below.
This warranty does NOT cover trolley bag wheels, including wear and tear, damage, or failure arising from usage, impact, rough surfaces, or improper handling.
2. What’s Covered
During the warranty period, SNAPP BAGS will, at our discretion:
- Replace the defective product with the same or equivalent product, or
- Offer a refund based on the original purchase price.
Covered defects include:
- Stitching seams coming apart under normal use
- Broken straps, handles, or hardware
- Failure of materials under normal wear
3. What’s Not Covered
This Warranty does NOT cover defects, damage, or wear caused by:
- Normal wear and tear (including on wheels of trolley bags)
- Misuse, abuse, neglect, or improper handling
- Accidents, abrasion, dirt, water, chemical exposure
- Unauthorized alterations or repairs
- Commercial or rental use
- Loss, theft, or cosmetic damage not affecting product performance
4. Warranty Claims – How to Request Service
To submit a warranty claim, provide:
- Proof of purchase (order number or receipt from snapp-bags.com)
- Photos of the product showing the defect (clear, close-up images)
- A brief description of the issue
Send your claim via email to:
support@snapp-bags.com
Include “Warranty Claim” in your subject line.
We aim to respond within 5 business days of receipt.
5. Shipping Costs
- You are responsible for shipping the product to SNAPP BAGS for inspection.
- If the claim is approved, we will cover the return shipping cost to you (standard service).
6. Limitation of Liability
To the maximum extent permitted by law, SNAPP BAGS’ liability under this Warranty is limited to the repair, replacement, or refund of the defective product. SNAPP BAGS is not liable for incidental, indirect, or consequential damages.
7. Governing Law
This Warranty shall be governed by the laws of the Republic of South Africa, without regard to conflict of law principles.
8. How This Warranty Relates to Consumer Law
This limited warranty gives you specific legal rights. You may also have other rights under applicable consumer protection laws. This Warranty does not affect your statutory rights.
Thank you for choosing SNAPP BAGS!
We’re committed to quality, durability, and your satisfaction. If you have any questions, contact us at support@snapp-bags.com or through the contact form at snapp-bags.com/contact-us.